REFUND AND RETURN POLICY

We are committed to providing our customers with the best shopping experience. If you are not completely satisfied with your purchase, we are here to help. Please read our return and refund policy below.

1. Any product that does not meet your satisfaction due to size issues, damage, wrong item, or manufacturing defects may be returned to us within 5 days of receipt. The product must be in its original, unused condition, with all packaging, labels, and tags intact. We will gladly offer an exchange for the same product or one of similar value. A minor differential amount (not exceeding 5% of the product's value) will be charged or refunded to your Greenlands Wallet.
2. As a goodwill gesture, no service or restocking fees will be charged. However, if returns become repetitive, these charges may be applied.
3. In the case of a manufacturing defect, we will arrange for a reverse pickup service. However, if the customer wishes to initiate an exchange for personal reasons, they will be responsible for arranging the reverse pickup or returning the product to us in unused condition, with all tags, barcodes, and original packaging intact and in pristine condition.
4. In extreme cases where a reverse pickup facility is not available in your area, you may be asked to send the products via a reliable courier service.
5. The buyer will be responsible for any loss or damage to goods during return shipping.
6. The company reserves the right to inspect and assess returned items for exchange. If the items do not meet the return criteria, they may be sent back in the same condition.
7. Certain returns will be subject to evaluation by our Greenlands team, who will determine the appropriate resolution, such as repair, exchange, or refunds. Valid returns will be processed for refunds as follows:
• Wallet Refund: 2 to 4 days.
• Bank Refund: 7 to 15 days.

We strongly recommend obtaining a Return Ticket ID from our team before initiating a return for easier tracking, faster turnaround, and minimal errors.

UNBOXING VIDEO:
Safeguard your ordered goods against transit damages

Do make an unboxing video while accepting deliveries to ensure you have received your goods in good shape, just the way you had imagined! Please provide us this unboxing Video within 24 hours of receiving your order.

RETURN PROCESS

Initiate a Return: Contact our customer service team at +91 7060505550, cs@greenlands.biz to initiate a return. Provide your order number and the reason for the return.

Authorization: Once your return is approved, you will receive a Return Code (RC) number and detailed return instructions.

Packaging: Pack the items securely in the original packaging and Returned items must be undamaged and returned in the same condition as delivered, including intact tags.

Shipping: Ship the items to the address provided in the return instructions. We recommend using a trackable shipping method to ensure the package arrives safely.

Pick-up:  While we aim to offer reverse pick-up for most locations, please note that it may not be available for remote areas. In such cases, you can ship the product back to us after generating a Return ID, and we will initiate the refund upon receiving the product and completing the quality check.

REFUNDS

Inspection: Once we receive your returned items and inspect them, we will notify you of the approval or rejection of your refund.

Processing: If approved, a refund will be processed, and a credit will be applied to your original method of payment within 5-7 business days.

Shipping Costs: Please note that shipping costs are non-refundable (if any). If you receive a refund, the cost of return shipping will be deducted from your refund unless the return is due to a damaged or defective item.

Deductions: Convenience fees and Shipping charges are non-refundable. We will initiate the refund process for COD orders via bank. For Prepayment transactions, refunds will be credited to the original Prepayment account within 5-7 working days post quality check

EXCHANGES

Availability: If you wish to exchange an item for a different size or color, please contact our customer service team to ensure the desired item is in stock.

Replace: Follow the return process to send back the original item. Once received, we will send out the replacement item.

DAMAGED OR DEFECTIVE ITEMS

Immediately Contact: If you receive a damaged or defective item, please contact our customer service team within 24 working hrs from the time of delivery.

Resolution: We will arrange for a replacement or refund, including return shipping costs, if the claim is made within 7 days of delivery.

CANCELLATION POLICY:

1.       We’re of course not happy when you cancel orders, but we understand that it happens—sometimes orders are placed by mistake, minds change, or perhaps family reasons come into play. We respect that.

2.      In our effort to keep the supply chain moving swiftly for prompt deliveries, your order may have already been dispatched by the time we receive your cancellation request. In such cases, we may need you to bear one-way shipment charges, but don’t worry, we’ll cover the rest!

3.       If you manage to cancel your order before it’s shipped, we’ll gladly process the cancellation with no additional charges.

4.      Please make sure to contact us via phone or email from Mon-Sat, 9 AM – 5:30 PM, for faster cancellations. Emails can sometimes be slower. Also, we are closed on Sundays and National Holidays, so no cancellations will be processed on those days.

*Product will be Replaced or Refunded after QC check by our QC team*