Refund and Return Policy

We are committed to providing our customers with the best shopping experience. If you are not completely satisfied with your purchase, we are here to help. Please read our return and refund policy below.

1. Eligibility for Returns

• Items must be returned within 7 days from the date of delivery.
• Items must be in their original condition, unused, and with all original packaging and tags attached.
• Certain items are non-returnable, including Torch, Camping light and Socks. Others may be added from time to time.
• Special rules for promotional offers may affect this Return Policy.
• Damages caused due to negligence, improper usage, or application are not covered under this return policy.

2. Return Process

• Initiate a Return: Contact our customer service team at +91 7060505550, cs@greenlands.biz to initiate a return. Provide your order number and the reason for the return.
• Authorization: Once your return is approved, you will receive a Return Code (RC) number and detailed return instructions.
• Packaging: Pack the items securely in the original packaging and returned items must be undamaged and returned in the same condition as delivered, including intact tags.
• Shipping: Ship the items to the address provided in the return instructions. We recommend using a trackable shipping method to ensure the package arrives safely.
• Pick-up: While we aim to offer reverse pick-up for most locations, please note that it may not be available for remote areas. In such cases, you can ship the product back to us after generating a Return ID, and we will initiate the refund upon receiving the product and completing the quality check.

3. Refunds

• Inspection: Once we receive your returned items and inspect them, we will notify you of the approval or rejection of your refund.
• Processing: If approved, a refund will be processed, and a credit will be applied to your original method of payment within 5-7 business days.
• Shipping Costs: Please note that shipping costs are non-refundable (if any). If you receive a refund, the cost of return shipping will be deducted from your refund unless the return is due to a damaged or defective item.
• Deductions: Convenience fees and delivery charges are non-refundable. We will initiate the refund process for COD orders via bank. For Prepayment transactions, refunds will be credited to the original Prepayment account within 5-7 working days post quality check.

4. Exchanges

• Availability: If you wish to exchange an item for a different size or color, please contact our customer service team to ensure the desired item is in stock.
• Return & Replace: Follow the return process to send back the original item. Once received, we will send out the replacement item.

5. Damaged or Defective Items

• Immediately Contact: If you receive a damaged or defective item, please contact our customer service team within 24 working hrs from the time of delivery.
• Resolution: We will arrange for a replacement or refund, including return shipping costs, if the claim is made within 7 days of delivery.

6. Contact Us

• Support: For any questions or concerns regarding your return, please contact our customer service team at cs@greenlands.biz or +91 7060505550.

Thank you for shopping with us! We appreciate your support and strive to provide you with the best service possible.