FAQ

Our warranty covers manufacturing defects and issues related to material or workmanship. It does not cover damage caused by misuse, accidents, or normal wear and tear.

The warranty period varies by product, generally ranging from 6 months to 3 years. Please refer to the product tags for specific warranty details.

The warranty may be voided if the product has been tampered with, repaired by unauthorized personnel, or used contrary to the instructions provided.

To file a claim, please contact our customer service team at cs@greenlands.biz with details of the issue. We will guide you through the next steps.

You will need to provide proof of purchase, product images showing the defect, and a detailed description of the issue.

There are no charges for warranty repairs or replacements. However, shipping costs may apply in some cases.

Claim processing times generally take 7-14 business days once we receive all required information.

Depending on the defect, we will offer a repair or replacement of the product at no extra cost.

If a claim is denied, we will provide an explanation and discuss available repair options outside of the warranty.

Our warranty is not transferable and only applies to the original purchaser.

No, we do not offer extended warranties for our products.

You can verify your warranty status by checking the purchase date from your account order details.

Yes, our warranty covers products purchased from authorized third-party retailers, provided you have proof of purchase.

Refunds are subject to our return policy, which may differ from our warranty terms. Please review our return policy for eligibility.

If you receive a defective product, contact us immediately to arrange a replacement or repair under warranty.

You can place an order through our website by selecting the desired items, adding them to your cart, and proceeding to checkout.

Orders can be modified or canceled before they are shipped. Please contact our customer service team immediately for assistance.

We accept major credit cards, debit cards, net banking, UPI, and digital wallets. Specific options are available at checkout.

You will receive a confirmation email with your order details once your order has been successfully placed.

You can track your order using the tracking link provided in your confirmation email or by logging into your account on our website.

Please contact our customer service team immediately with your order details and photos of the incorrect or damaged item. We will arrange a replacement or refund as per our policy.

You can report any order-related issues by contacting our customer service via email or phone with your order number and a description of the problem.

Shipping addresses can be updated before the order is shipped. Contact our customer service team as soon as possible to request changes.

You can check your order status by logging into your account on our website or using the tracking link provided in your confirmation email.

Delivery times vary depending on your location and the shipping method chosen. Estimated delivery times are provided at checkout.

Yes, you can get a shipping estimate by entering your address at checkout before finalizing your order.

Yes, we offer international shipping to select countries. Please check our shipping policy for more information on available destinations and fees.

If your order is delayed, please check the tracking status or contact our customer service team for assistance.

You can redeem a discount or promotional code by entering it at checkout in the designated field before completing your purchase.

We accept all major credit and debit cards, including Visa, MasterCard, American Express, and RuPay.

If your payment is declined, please double-check your card details, ensure sufficient funds, and contact your bank. Alternatively, you can try a different payment method.

Yes, we accept payments through UPI and popular digital wallets such as Google Pay, PhonePe, Paytm, and others.

We do not charge any additional fees for using specific payment methods. However, some banks or digital wallets may apply their own transaction fees.

You will receive a confirmation message on the screen immediately after a successful payment. Additionally, a confirmation email will be sent to your registered email address.

Yes, a detailed receipt and confirmation email will be sent to you once your payment has been successfully processed.

For your convenience, you may choose to save your payment information securely for faster checkout on future orders. This option will be available at checkout.