Our team is always here to assist you
Common purchase queries answered
Orders and Shipping
The delivery time for your order depends on the shipping address or location. Generally, it will take approximately 5 to 7 working days for your order to reach you.
To create an account, follow these steps:
- Click on the “My Account” tab.
- Register your account using any ID or sign in using your existing Gmail or Facebook account.
- Once registered, you can log in to your account and start placing orders.
To change your shipping address, please follow these steps:
- Log in to your account.
- Click on the “Address” option on the left side.
- You can now modify your current address or add a new address.
After your order is dispatched from our warehouse, a tracking number is automatically generated and sent to your registered email address. You can track your order by visiting https://foxtale.proship.in/.
No, we prioritise the security of our customers’ information. Therefore, we do not store any confidential details, including credit card information.
No, we only charge Goods and Services Tax (GST), which is already included in the Maximum Retail Price (MRP).
Currently, we only ship within India.
Yes, when you place an order, all the items included in that order will be shipped together in one package or shipment.
If you need to swap an item
Returns and Exchanges
For detailed information about our returns policy, please visit the following link: Returns Policy
If you have received the wrong item, please contact us at email@example.com. Kindly provide an unboxing video and product images that clearly show the label and tags. Our customer support team will assist you promptly.
If your order has arrived damaged, please contact us at firstname.lastname@example.org. Kindly provide an unboxing video and product images that clearly show the label and tags. After our quality control assessment, we will arrange for the product to be returned and exchanged if deemed appropriate.
Please send your authorised return request to email@example.com.
You can reach our customer support team by sending an email to CS@greenlands.biz or by calling us at +91 706050 5550.
There are two cases to consider:
Case 1: If your order has already been dispatched, changing the shipping address may depend on the parcel’s location. We will make an effort to assist you, but we cannot guarantee a successful change.
Case 2: If your order has not been dispatched yet, please inform us of the correct shipping address by emailing firstname.lastname@example.org or calling us at +91 706050 5550.
Yes, you can change or cancel an order, but you must inform us before the order is dispatched. Please contact us as soon as possible at email@example.com or call us at +91 706050 5550.
No, we do not offer pre-orders for sold-out items. However, you can contact us at firstname.lastname@example.org or call us at +91 706050 5550 to inquire about the tentative date for when the item will be back in stock.